Diploma in Air Ticketing and Travel Operations

What you'll study

• Travel geography, airline terminology, codes and time zones
• Itinerary planning and customer requirements
• Reservation workflows and passenger records
• Fare concepts, ticketing, changes and refund procedures
• Checking current travel-document information and communicating limitations
• Booking-system simulation, customer service and digital workflow tools

Proposed study themes — confirmed against the issuing body's module list where one applies.

An E BEST course proposal; IATA, airline and GDS certifications are separate. No travel-agent accreditation or airline employment is implied.

Entry requirements

• Age 17 or above; GCE O/L or equivalent secondary education, or relevant customer-service experience.
• English communication, basic numeracy and confident computer use.
• No airline experience required; applicants complete a short communication and digital-skills check.

How you'll study

Study mode

Live online

How classes run

Live online operations classes and guided reservation simulations. Practise with a licensed training environment where available; never make real customer bookings during exercises without explicit authorisation.

Teaching language

English; any additional language support must be confirmed for the cohort

Weekly commitment

5 guided + 5 independent hrs/week

Assessment

Complete a simulated reservation portfolio covering itinerary creation, fare explanation, a change request and customer correspondence.

What you'll need

Laptop, internet and the approved reservation-training platform or clearly identified simulation environment.

Fees

Total investment

LKR 100,000

Registration (included in total)

LKR 10,000

Balance after registration

LKR 90,000