Refund policy

Registration fee

The registration fee is non-refundable. It covers processing your application, checking your documents and issuing your Student ID, which happens as soon as the fee is confirmed.

Course fees

Course fees are not normally refunded. We consider a refund only in special cases, for example:

• E Best Campus cancels your course, or cannot run it at the time or place you enrolled for;
• a serious illness, an emergency or another situation outside your control stops you from continuing, supported by documents (such as a medical certificate).

Each request is looked at on its own by the campus management, and the decision is ours. A refund that is approved may be the full amount or part of it, depending on how much of the course has already been given and what you have already received (for example books, tutes or a T-shirt).

Payments made by mistake

If you were charged twice for the same fee, or paid more than you owed because of an error, tell us and we will refund the extra amount in full once we have confirmed it with our records and the bank or PayHere.

How to ask for a refund

Write to us at info@ebestcampus.com, or hand in a letter at any of our branches, with:

• your name, Student ID and course;
• the receipt number, or the order or bank reference of the payment;
• why you are asking for a refund, and any supporting documents.

We will tell you our decision in writing.

How refunds are paid

An approved refund goes back the way you paid: to the same card or account for payments made online through PayHere, or by bank transfer to an account in your name for payments made at a branch or by bank deposit. How long the money takes to reach you after we send it depends on your bank or card provider.

Questions

E Best Campus (Pvt) Ltd, 170/1 Batticaloa Road, Kalmunai, Sri Lanka · info@ebestcampus.com or 075 500 5792. See also our Terms & conditions.